Shipping policy

Shipping Policy

Last Updated: 31.10.24

Thank you for visiting and shopping at Klets. Following are the terms and conditions that constitute our Shipping Policy.

1. Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 1-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping (3-5 business days): €5.00
  • Expedited Shipping (1-3 business days): €10.00
  • Overnight Shipping (1-2 business days): €20.00

Delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Kletss is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Klets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

2. International Shipping Policy

Klets ships internationally using DHL. Shipping charges for your order will be calculated and displayed at checkout.

DHL International Shipping Rates & Delivery Estimates

  • Standard International Shipping (7-14 business days): €15.00
  • Expedited International Shipping (3-7 business days): €30.00

Delivery delays can occasionally occur.

Customs, Duties, and Taxes

Klets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your DHL tracking number(s). The tracking number will be active within 24 hours.

3. Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please see our Return & Refund Policy for more information.

4. Business Location

Klets is located in Berlin, Germany. Our shipping operations are managed from this location.

5. Contact Information

For more information or any questions about our shipping policy, please contact us at info@kletss.com .